Terms and Conditions
Welcome to the website of Rashi Healthcare Services Inc. These Terms and Conditions govern your use of this website and any services offered by Rashi Healthcare Services Inc. By accessing this website or engaging our services, you agree to these Terms and Conditions.
If you do not agree to these Terms and Conditions, do not use this website or our services.
1. Services
Rashi Healthcare Services Inc provides coordination and support services that assist clients in managing interactions with their healthcare providers and related administrative processes.
Services may include, as applicable:
- care coordination support
- appointment tracking and follow-up support
- communication support with provider offices
- organization of healthcare documentation
- assistance with forms and administrative paperwork
- case tracking and continuity support
- records coordination where authorized by the client
2. Client Responsibilities
Clients remain responsible for their own healthcare decisions, including the selection of providers, attendance at appointments, and any treatment decisions made in consultation with those providers.
Clients are responsible for:
- selecting their healthcare providers
- attending appointments
- reviewing and signing forms, releases, and authorizations
- verifying the accuracy of information submitted on their behalf
- deciding whether to act on information provided by their healthcare providers
Where required, written authorization must be provided before records or documentation are requested, received, or transmitted.
Clients are responsible for ensuring that any authorization they provide permits the requested disclosure or transmission of records.
3. Third-Party Providers and Offices
Our services may involve communication with providers, hospitals, offices, records departments, insurers, or other third parties.
We do not control the actions, timelines, availability, or policies of third parties. We are not responsible for:
- delays in records production
- incomplete or inaccurate records sent by providers, hospitals, or offices
- denied requests by providers, hospitals, or records departments
- scheduling errors made by provider offices
- billing decisions, insurance determinations, or coverage outcomes
- actions or omissions of any provider, hospital, office, insurer, or other third party
4. No Guarantee of Outcome
We do not guarantee:
- any medical outcome
- any insurance or billing outcome
- any administrative outcome
- any scheduling outcome
- any particular response time from providers, hospitals, or offices
- that any records request will be fulfilled
- that any coordination issue will be resolved to a client’s satisfaction
Services are provided on a reasonable-effort basis.
5. HIPAA and Privacy Status
Rashi Healthcare Services Inc is not a hospital, physician practice, health plan, or other healthcare provider merely by virtue of offering coordination and support services through this website.
Nothing on this website should be interpreted as a representation that Rashi Healthcare Services Inc is acting as a covered entity under HIPAA in all circumstances. However, privacy and confidentiality remain important to our operations, and information handled in connection with our services will be managed in accordance with our Privacy Policy, client authorizations, applicable agreements, and applicable law.
6. No Medical or Legal Advice
Content on this website and information provided through our services is for general informational and coordination purposes only.
Nothing on this website or in our services constitutes:
- medical advice
- diagnosis
- treatment recommendations
- legal advice
- legal representation
Clients remain responsible for consulting their own healthcare providers and, where appropriate, their own legal counsel.
7. Website Use
You agree to use this website only for lawful purposes.
You may not:
- use this website in a way that violates applicable law
- attempt to gain unauthorized access to the website or its systems
- submit false or misleading information
- interfere with the operation of the website
- copy, scrape, republish, or commercially exploit website content without permission
8. Intellectual Property
All website content, including text, graphics, branding, logos, layout, and design elements, is the property of Rashi Healthcare Services Inc unless otherwise stated.
You may not reproduce, distribute, modify, or commercially use website content without prior written permission.
9. Communications
By contacting us through this website, email, phone, fax, contact forms, or other channels, you consent to communications from us regarding your inquiry or services.
You should not send highly sensitive information through unsecured channels unless specifically instructed to do so.
10. Payment and Service Engagement
If you engage Rashi Healthcare Services Inc for paid services, additional service terms, intake forms, fee schedules, authorizations, or client agreements may apply.
Payment terms, scope of services, and engagement details may be set forth separately in writing.
11. Disclaimer of Warranties
This website and all services are provided on an as-is and as-available basis.
To the fullest extent permitted by law, Rashi Healthcare Services Inc disclaims all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, accuracy, availability, or non-infringement.
12. Limitation of Liability
To the fullest extent permitted by law, Rashi Healthcare Services Inc shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to:
- use of this website
- inability to use this website
- reliance on website content
- delays or failures by third parties
- document transmission issues
- records-request outcomes
- service interruptions
- administrative errors not caused by gross misconduct
If liability is imposed despite the above, liability shall be limited to the amount actually paid by the client to Rashi Healthcare Services Inc for the specific service giving rise to the claim, to the extent permitted by law.
13. Indemnification
You agree to indemnify and hold harmless Rashi Healthcare Services Inc and its officers, directors, employees, contractors, and agents from and against claims, liabilities, damages, losses, and expenses arising out of:
- your use of the website
- your violation of these Terms and Conditions
- your submission of false, inaccurate, or unauthorized information
- your misuse of our services
14. Privacy
Your use of this website is also subject to our Privacy Policy.
15. Changes to These Terms
We may update these Terms and Conditions from time to time. Updated versions will be posted on this page with a revised effective date.
16. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict-of-law principles.
17. Contact
For questions regarding these Terms and Conditions, contact:
Rashi Healthcare Services Inc
Phone: (330) 818-6360
Fax: (234) 425-6379
Email: care@rashihealth.org